Often, the difference between former customers and those who continue to return is often the experience that they have with you. If you are able to provide great customer service, you are more likely to have customers that can’t wait to come back! Though you may think that providing great
A new trend in the workplace–rebranding job titles to add a bit of charm, fun, or humor to the workplace– can both attract younger workers, impact innovation, and give staff a light-hearted look at leadership. On the downside, however, rebranding job titles can lead to confusion and misunderstood expectations. New
What is the secret to having fun at work while you are busy growing your business? One professor at Harvard Business School claims the good-for-business secret involves hiring rebels. In her book, Rebel Talent, Francesca Gino tells us that rebels break through limits and achieve good outcomes. What is a
Everyone has experienced an emotional wound at some point in their life, including those who lead and manage others. However, this emotional pain doesn’t have to be a bad thing. It can help business leaders make genuine connections with others as well as help them learn to be an even
Maybe you’ve heard of employers who take on the role of coach in the workplace. And maybe you rolled your eyes, thinking that coaches belonged at the football stadium, not in your office. Instead of dismissing the idea of coaching, take a look at the ways your employees can benefit
When stress leaves you feeling wired, exhausted, or defeated, you need to find some way to calm down. High levels of stress will slow down your productivity and decrease the quality of your work. So take a minute to read these unusual methods of keeping your cool at work. 1.
As a business owner, it’s important for you to have motivated employees. You feel great when you go to work and you sense an air of enthusiasm around you. It feels good when employees come up with new ideas, are proactive and take the initiative to improve things. But often,
It’s hard being a leader. People look up to you and follow your example. They notice when you make mistakes. They probably talk about you when you’re not around. You have a responsibility to set a positive attitude in the workplace, even when you don’t feel positive at all. All
Change usually occurs slowly, day by day. So you might not always notice it happening. But if you look back at your workplace five years ago and compare it to your workplace now, you’ll notice many changes. As a business owner or manager, it’s important for you to keep track
How is the modern workforce different from the workforce that went before? Are millennials different from their predecessors in any significant way when it comes to work? Do they have a stronger work ethic or a weaker one? Are they more inclined towards certain professions than others? Are their expectations
